Shipping Policy
Business Name: Juanderous
Last Updated: 7 August 2026
Thank you for shopping with Juanderous. Every order is carefully prepared and packaged to help ensure it arrives safely and in excellent condition.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Processing times may be longer during product launches, pre-order periods, promotional events, public holidays, or other peak trading periods.
Orders are dispatched Monday to Friday, excluding Victorian public holidays.
2. Pre-Orders
Products marked as Pre-Order will be dispatched once stock becomes available.
Kritters of the Cosmos: Tarot Deck & Guidebook is currently available for pre-order, with an estimated dispatch date of November 2026.
If your order contains both pre-order and in-stock items (such as the Official Kritters of the Cosmos Velvet Tarot Bag), your order will generally be shipped once all items are available, unless separate shipping has been arranged.
If estimated dispatch dates change, customers will be notified where reasonably practicable.
3. Australian Shipping
Orders are dispatched from Victoria, Australia via Australia Post or another reputable courier service.
Shipping costs are automatically calculated at checkout based on the total weight of your order.
Estimated delivery times after dispatch are:
- Victoria: 2–5 business days
- Interstate: 3–8 business days
- Remote and regional areas: Additional delivery time may apply.
Delivery timeframes are estimates only and are not guaranteed.
4. International Shipping
Juanderous ships to selected international destinations.
Available shipping destinations are displayed during checkout.
International shipping charges are automatically calculated based on the destination country and the total weight of your order.
Delivery timeframes vary depending on the destination, customs processing, local postal services, and other factors outside our control.
Estimated delivery times are provided as a guide only and cannot be guaranteed.
5. Customs, Duties, Taxes and Tariffs
International orders may be subject to customs duties, import taxes, VAT, GST, tariffs, brokerage fees, customs clearance charges, or other government-imposed fees applicable in the destination country.
Where applicable, these charges may either:
- be payable by the customer; or
- be prepaid by Juanderous and included in the purchase price.
Customers are responsible for ensuring they understand any import requirements that apply within their country before placing an order.
Juanderous has no control over customs inspections, customs processing times, or charges imposed by customs authorities and cannot guarantee customs clearance timeframes.
Refunds will not be provided where a customer refuses to pay any customs duties, taxes, tariffs, brokerage fees, or other import charges for which they are responsible.
If an international parcel is returned to Juanderous due to unpaid import charges, refusal of delivery, failure to comply with local import requirements, or any other circumstance outside Juanderous’ control, any return freight costs, customs charges, carrier fees, or other expenses incurred may be deducted from any eligible refund.
6. Order Tracking
Where tracking is available, tracking details will be provided by email once your order has been dispatched.
Customers are responsible for monitoring the tracking information supplied by the shipping carrier and for collecting parcels where required.
7. Delivery Delays
While every effort is made to dispatch orders promptly, Juanderous cannot guarantee delivery timeframes once an order has been handed to the shipping carrier.
Juanderous is not responsible for delays resulting from, including but not limited to:
- Australia Post or courier delays
- Customs inspections or customs clearance procedures
- Weather events
- Industrial action
- Natural disasters
- Government restrictions
- Incorrect or incomplete delivery information supplied by the customer
- Any other circumstances beyond Juanderous’ reasonable control
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information at the time of purchase.
If an incorrect or incomplete address results in a parcel being returned to Juanderous, additional shipping charges may apply before the order can be resent.
Juanderous is not responsible for parcels delayed or lost due to incorrect delivery information provided by the customer.
9. Lost, Delayed or Damaged Parcels
If your parcel appears to be lost, significantly delayed, or arrives damaged, please contact Juanderous as soon as reasonably possible.
Email: admin@juanderous.com.au
Juanderous will work with the relevant shipping carrier to investigate the matter and provide reasonable assistance in resolving the issue.
Where appropriate, replacement or refund options will be considered in accordance with the Australian Consumer Law and any applicable carrier policies.
10. Contact Us
If you have any questions regarding this Shipping Policy or your order, please contact:
Juanita Serrano
Juanderous
Website: www.juanderous.com.au
Email: admin@juanderous.com.au
Phone: +61 415 619 773
Victoria, Australia
11. Changes to This Shipping Policy
Juanderous reserves the right to update or amend this Shipping Policy at any time to reflect changes to business operations, shipping services, legal requirements, customs regulations, or website functionality.
Any changes will take effect immediately upon publication on the Juanderous website. The most current version of this Shipping Policy will always be available on our website and will display the latest revision date.