Privacy Policy

Business Name: Juanderous
Practitioner: Juanita Serrano
Last Updated: 7 August 2026

At Juanderous, your privacy and confidentiality are of the utmost importance. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Juanderous website, booking a service, purchasing a product, or otherwise engaging with our business, you acknowledge that your personal information may be collected and used in accordance with this Privacy Policy.

1. Information We Collect

Depending on the services or products you request, we may collect personal information including:

Your name
Email address
Phone number
Billing and shipping address
Date of birth, birth time, and birth location (where required for astrology or numerology services)
Information you voluntarily share during holistic counselling sessions or intuitive services
Booking information and appointment history
Purchase history and order details
Communications you send to Juanderous via email, website forms, or social media

Payment information is processed securely through trusted third-party payment providers. Juanderous does not store your full credit or debit card details.

Where relevant to the services you request, sensitive information (such as health or wellbeing concerns) may also be collected. This information is handled with the highest level of confidentiality.

2. How Your Information Is Used

Your information may be used to:

Provide holistic counselling and intuitive services.
Prepare for and deliver personalised tarot, oracle, charm, pendulum, and numerology sessions.
Process and deliver orders placed through the Juanderous online store.
Communicate regarding appointments, orders, enquiries, and customer support.
Maintain accurate client and business records.
Improve our website, products, and services.
Meet legal, taxation, accounting, or regulatory obligations where required.

Juanderous will never sell, rent, or trade your personal information to third parties.

3. Customer Accounts

If you create an account on the Juanderous website, we may store:

Your name
Email address
Billing and shipping details
Order history

This information allows you to manage your orders and provides a more convenient shopping experience.

You may request deletion of your customer account at any time, subject to any legal obligations requiring us to retain transaction or business records.

4. Storage and Security of Information

Juanderous takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in secure physical records.

Security measures include:

Password-protected electronic records
Secure website hosting
SSL encryption for online transactions
Restricted access to client information
Secure storage of any physical records

Only Juanita Serrano, or authorised persons where legally required, may access confidential client information.

5. Confidentiality

Information shared during holistic counselling sessions or tarot, oracle, charm, pendulum, and numerology services is treated as private and confidential.

Information will only be disclosed where:

Required by law;
Ordered by a court or other legal authority;
Necessary to prevent a serious and imminent threat to the health or safety of yourself or another person.

6. Cookies and Website Use

The Juanderous website uses cookies and similar technologies to improve your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device that help websites function efficiently and improve user experience.

Why We Use Cookies

Cookies may be used to:

Ensure the website functions correctly.
Remember your preferences.
Support shopping cart and checkout functionality.
Process secure online payments.
Improve website performance.
Analyse website traffic and visitor behaviour.
Enhance security.

Types of Cookies We Use

Essential Cookies – Required for website functionality.
Preference Cookies – Remember your settings.
Analytics Cookies – Help us understand website usage.
Security Cookies – Assist in protecting the website.
Third-Party Cookies – Used by trusted services such as payment providers, analytics platforms, booking systems, or embedded content.

You may disable non-essential cookies through your browser settings or cookie preferences; however, some website features may no longer function correctly.

7. Third-Party Services

Juanderous may use trusted third-party providers for services including:

Website hosting
Payment processing
Online bookings
E-commerce functionality
Email communications
Website analytics
Security and fraud prevention
Shipping and order fulfilment

These providers have their own privacy policies and process information in accordance with their own terms and applicable privacy laws.

8. Overseas Disclosure of Information

Some third-party service providers used by Juanderous may store or process information outside Australia.

Where this occurs, reasonable steps are taken to ensure your personal information is handled securely and in accordance with Australian privacy laws.

9. Access and Correction

You have the right to request access to the personal information Juanderous holds about you and to request corrections where the information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details provided below.

10. Retention and Disposal

Personal information is retained only for as long as reasonably necessary to:

Provide requested services.
Fulfil online orders.
Meet legal, taxation, and accounting obligations.
Resolve disputes.
Maintain appropriate business records.

When personal information is no longer required, reasonable steps will be taken to securely destroy or de-identify it where appropriate.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact:

Juanita Serrano
Juanderous

Website: https://www.juanderous.com.au

Email: admin@juanderous.com.au

Phone: +61 415 619 773

12. Complaints

If you believe Juanderous has breached your privacy or mishandled your personal information, please contact us first so we can attempt to resolve your concerns.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, website functionality, legal requirements, or business operations.

The most current version will always be published on the Juanderous website and will include the updated revision date.